Resources & Alerts
Your New Personal Online and Mobile Banking Services!
BankIowa is excited to share with you that enhancements have been made for online and mobile banking. We have introduced a new powerful and secure platform for your personal banking which will help you meet your financial needs and goals. Our enhanced systems also assists in providing new and improved services. Here are just a few of these services:
- People Pay - A free service that allows you to transfer funds to friends and family who bank at BankIowa or other financial institutions
- Expedited Bill Payment - Provides you an option of sending payments faster
- Premium Alerts - We are offering more free alert options
- Customizable Online Banking Viewing - Allows you to name your accounts as well as column headings
Your First Login with our New Personal Online Banking
BankIowa has taken steps to ensure that your first experience logging into the new system will be as efficient as possible. Not only have we ensured that your current user ID will be functional, but also if you had any bill payments or internal transfers scheduled, they have been transferred into the new platform without any disruptions. No need to reschedule them!
Please note that there are two separate login areas available on our website. One called Personal Online Banking and the other, for our business accounts, called Business Online Banking. Clicking on Personal Online Banking will take you to the login screen below.
After you have successfully entered your User ID and select <Continue>, you will be prompted to complete the out of band authentication process. This is an additional layer of security that will include either a phone call to you or a text message sent to you in which you will need to verify a 5 digit code. While this step is not always triggered, it will be required for your first login and occasionally thereafter. In order to complete out of band authentication, BankIowa must have either a home phone or mobile phone for you in our system. To prepare for our update, we encourage you to log into your current online banking account, choose 'Other Services", and submit any information that is inaccurate.
Once you have successfully completed the out of band authentication, you will need to enter your temporary password. Your temporary password will be the last four digits of your Social Security Number. Some small businesses that use the Personal Online Banking system will use the last four digits of their TIN. After completion of this step, you will be taken into our new Personal Online Banking system. Please note that once you have completed this first login on the new system, you will be required to update your password. All subsequent logins will use your newly created password.
Enrolling into your Personal Mobile Banking
Our new Personal Mobile Banking App is currently available for you to download in app stores. You will only need to enroll into your personal online banking, once that has been completed you can simply download the mobile app and login at anytime! Your mobile app login credentials will be the exact same as your personal online banking login credentials. The last step will be to complete an out of band authentication process, which is an additional layer of security. A five digit code will be presented to you via text or message on your cell phone. You will be required to verify the code. Our new mobile banking app has the same great services you are used to, but now also allows you to make mobile deposits to checking and savings accounts, create new bill payment payees within the app, and create a touch ID for faster access to balances and internal transfers.
BankIowa is continuing our Telebanking service, but there is now a different calling tree. Meaning pressing different numbers will result in different actions within the service. The dial-in number for Telebanking remained the same, 1-800-711-7292.
Please note that you must be an owner on the external account held at the other financial institution in order to add this account to your online banking.
Once logged into your BankIowa Personal Online Banking please click on “Pay and Transfer”, and then select “Make an external transfer”.
Select “Add external account”
For security reasons you must complete a verification process called out of band authentication. First verify the last 4 digits of your phone number in the message. Once you have confirmed the 4 digits are yours please select “Continue”.
Your screen will present a 5 digit number and you will receive an automated phone call. This call is a computer driven call that will ask for you to enter this number using your phone. Once that number has been confirmed on the call it will ask you to select “Call completed”.
Please enter the routing number, account number, account type, and account nickname (not required) of the external account and select “Continue”.
You must check the box indicating that you are an authorized owner on the external account and select “Confirm”.
You must now wait 2-3 business days for 2 micro deposits to be made into your external account. These go as ACH transactions. You will receive a confirmation email when those deposits have been made. Once those deposits have been made please log into your online banking with that financial and identify the 2 micro deposits. They will have a description of BKIA CEB XFR EXTRANSFER.
This is an example of the confirmation email you will receive once the micro deposits have been made.
These are examples of the micro deposits made into your external account
Log back into your BankIowa online banking account and select “Make an external transfer” which is found under the “Pay and Transfer” tab.
At the top of your External Transfers screen will be a message stating that external account can now be confirmed. Please select “Confirm”.
Enter the micro deposits made into your external account into the “first deposit” and “second deposit” fields, then select confirm.
You have now established your external account and can proceed with external transfers.
People Pay is a free service that is available within Personal Online Banking. This service allows you to send funds to another person electronically. The recipient can receive the funds directly into their account (at BankIowa or another financial institution), with check that is mailed, or through Paypal.
Within your personal online banking select “Pay and Transfer” and then select “People Pay”.
Enter the name of the individual you would like to send money to, either their email address or mobile phone number, the amount you would like to send, how you would like to send the funds, and then select “Continue”. The options for sending funds are:
- Send to their email or mobile phone-This will email or text a message to the recipient and they will determine how they would like to receive the funds (to their account, paypal, or check).
- Send directly to their account-This will require that you know their routing number and account number.
- Send using their Paypal account-The recipient must have a Paypal account. This is the fastest sending method.
- Send to them as a check-The recipient will be mailed a paper check.
If this is the first time sending funds to this individual the system will require that you complete an out of band authentication for security purposes only. When this screen appears, please verify the last 4 digits of your number are correct and then select continue.
Your screen will present you with a 5 digit code and an automated phone call will be made to your number. The call will ask you to enter this 5 digit code. Once the system confirms that the code is correct you will be asked to select “Call completed”.
You will be provided with one more opportunity to review the People Pay transaction. If everything is correct, select “Pay”.
You will be provided with confirmation that the People Pay transaction has been submitted. The funds can vary when they come out of your account and when they are received by recipient. There are a number of factors that impact the timing, for example:
- Transactions that are sent to the recipient’s email or mobile number are not triggered until the recipient accepts and enters their account number.
- Transactions are sent using ACH and are not sent until the next ACH window.
- The receiving bank must post funds to the recipient’s account and their timing can vary.
- Transactions sent as a check will not clear your account until the recipient deposits/cashes that check.
BankIowa is excited to share that enhancements have arrived for your business online and mobile banking. We have introduced a new powerful and secure platform for your business banking which will help our customers meet their financial needs and goals. Our enhanced system also assists in providing new and improved services. Here are just a few of these services:
- Premium Alerts-More alert notification options are available
- Control users access and roles-Businesses can manage who they want to have access and what roles a user can have
- Customizable Online Banking Viewing-Allows you to name your accounts and decide what information should be shown to you
- Business Reporting-Allows businesses to pull several reports within online banking
We have a new telebanking system. The great news is that the dial in telebanking number has not changed. It continues to be 1-800-711-7292. You will need to establish a Personal Identification Number (PIN). For your first time using the new service you will need your account number, account type, and last four digits of your SSN. If you are a business customer, you will use the last four digits of your Tax ID.
Our new telebanking service has the same great services previously available; however the calling tree to access information and to transact has changed.
Please feel free to contact us with any questions at 1-800-433-0285.
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